Privacy policy

Last updated: Draft, not yet reviewed

Who we are

Pimicikamak Communications Corporation, operating as PimComm, is an internet service provider serving Cross Lake, Manitoba. We are 100% Nation-owned and operated.

This policy explains how we handle personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

We collect only what we need to provide internet service. That includes:

• Your name, service address, phone number, and email address
• Billing information and payment history
• Technical information about your connection, used to diagnose faults and maintain the network
• Records of your contact with our support team

[PLACEHOLDER: confirm the complete list of information collected at sign-up and through billing, and whether any credit check is performed.]

Why we collect it

We use your personal information to:

• Confirm whether service is available at your address
• Set up, install, and maintain your connection
• Bill you and collect payment
• Provide technical support and respond to your questions
• Notify you about outages, maintenance, and changes to your service
• Meet our legal and regulatory obligations

Consent

We ask for your consent before collecting, using, or disclosing your personal information, except where the law allows or requires us to act without it. You may withdraw consent at any time, subject to legal and contractual restrictions, by contacting us. Withdrawing consent may mean we can no longer provide service.

Who we share it with

We do not sell your personal information. We do not share it for advertising purposes.

We may share information with service providers who work on our behalf, such as billing or account management systems, and only to the extent needed to do that work. We may also disclose information where required by law.

[PLACEHOLDER: name the third-party providers that will process customer data, including the client portal and billing provider, and confirm whether any store data outside Canada. Cross-border storage must be disclosed under PIPEDA.]

How long we keep it

We keep personal information only as long as needed for the purposes described here, or as required by law.

[PLACEHOLDER: confirm retention periods for customer records, billing records, and network logs.]

How we protect it

We use physical, organizational, and technical safeguards appropriate to the sensitivity of the information. Access is limited to staff who need it to do their jobs.

Your rights

You have the right to:

• Ask what personal information we hold about you
• Ask for a copy of it
• Ask us to correct anything inaccurate
• Ask questions about how it is handled

We will respond within thirty days. If we cannot give you access, we will explain why.

This website

[PLACEHOLDER: confirm whether the website will use analytics or any cookies. As built, it uses no cookies, no analytics, and no third-party tracking. If analytics are added later, this section and a consent mechanism are both required.]

Questions or complaints

To ask a question, request access to your information, or make a complaint about how we handled it, contact us at 1-800-773-3336 or support@pimcommcorp.com.

[PLACEHOLDER: PIPEDA requires a named individual accountable for privacy compliance. Name the Privacy Officer. The shared inbox above is a route, not an accountable person.]

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.