Support
Real people, right here.
Support comes from people who live in the community. When something is wrong, you are not calling a queue in another province.
Call us
1-800-773-3336 support@pimcommcorp.com[PLACEHOLDER: support hours, and after-hours process]
Service status
Check whether there is a known outage in your area before calling.
View service statusAccount and billing
View your account, check your balance, and manage your plan.
Client portal[PLACEHOLDER: portal provider not selected. Link is inactive until then.]
Before you call
Three things worth trying first
These fix a good share of problems, and they take a couple of minutes.
- 1
Restart the router
Unplug it, wait thirty seconds, plug it back in. Give it two minutes to come back up before testing.
- 2
Test on a second device
If one phone is slow but everything else is fine, the problem is that device rather than the connection.
- 3
Move closer to the router
Wifi weakens through walls and over distance. If speed improves when you stand next to the router, the connection is fine and the wifi coverage is the limitation.
Still not right? Call us and we will test the line.
Common questions
Questions we hear often
My internet is slow. What should I check first?
Restart the router by unplugging it for thirty seconds and plugging it back in. Then test with a device connected by cable if you have one, because wifi can be the bottleneck rather than the connection itself. If it is still slow, call us and we will test the line from our end.
Why is my wifi slower than the speed on my plan?
Your plan speed is what arrives at your home. Wifi then shares that between every device, and it weakens through walls and distance. A device sitting next to the router will see much closer to your plan speed than one two rooms away.
What does symmetrical speed mean?
Your upload speed matches your download speed. A Pim 100 gives you up to 100 Mbps in both directions. Download is what you receive, like streaming. Upload is what you send, like your camera on a video call or a file going to the cloud.
Is there a data cap?
[PLACEHOLDER: confirm whether plans have any data cap, throttling, or fair use limits. If any plan is advertised as unlimited, the CRTC Internet Code requires a published fair use policy.]
How do I pay my bill?
[PLACEHOLDER: confirm payment methods, billing cycle, and whether payment is handled through the client portal or in person.]
What happens if I miss a payment?
[PLACEHOLDER: confirm disconnection terms and notice period. The CRTC Internet Code sets requirements here and this answer must match the customer contract.]
Accessibility
Trouble using this website?
If any part of this site is difficult to use, we want to know. Call 1-800-773-3336, email support@pimcommcorp.com, or read our accessibility statement.